Terms of service
1. General Information
These Terms & Conditions apply to all products and services supplied by Nest Shop UK (“we”, “our”, or “us”).
By placing an order through our website, you agree to be bound by these terms.
2. Product Descriptions
We aim to ensure that all product descriptions, images, and specifications on our website are accurate and up to date.
However, slight variations in colour, packaging, dimensions, or specifications may occur due to manufacturer updates or screen display differences.
If a product received is significantly different from its description, please contact us and we will work to resolve the issue promptly.
All products are subject to availability.
3. Pricing
We make every effort to ensure prices displayed on our website are accurate.
If a pricing error occurs, we reserve the right to cancel or refuse any order placed at the incorrect price. In such cases, customers will be notified and refunded in full if payment has already been made.
All prices shown include applicable VAT unless stated otherwise.
4. Orders & Payment
Orders will only be processed once full payment has been received.
We accept secure payments through approved payment providers available on our website.
We reserve the right to cancel or refuse any order where fraudulent or unauthorized activity is suspected.
5. Shipping & Delivery
We aim to dispatch orders within the estimated delivery time shown at checkout.
Delivery times are estimates only and may vary due to courier delays, high demand, or unforeseen circumstances.
Nest Shop UK is not responsible for delays caused by shipping carriers or external factors beyond our control.
Customers are responsible for providing accurate shipping information at the time of ordering.
6. Returns & Refunds
Customers may request a return within 14 days of receiving their order.
To be eligible for a return:
- Items must be unused and in original condition
- Items must include original packaging where applicable
- Proof of purchase may be required
Refunds will be processed after returned items have been inspected and approved.
Return shipping costs may be the responsibility of the customer unless the item is faulty, damaged, or incorrect.
Certain items may be non-returnable for hygiene, safety, or customization reasons.
7. Damaged or Faulty Items
If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery.
Where appropriate, we may offer:
- Replacement
- Refund
- Exchange
We may request photos of the damaged item and packaging to assist with the claim process.
8. Warranty
Where applicable, products may include a manufacturer’s warranty.
The warranty does not cover:
- Normal wear and tear
- Misuse or accidental damage
- Improper installation or handling
- Unauthorized modifications or repairs
This does not affect your statutory consumer rights under UK law.
9. Limitation of Liability
To the fullest extent permitted by law, Nest Shop UK shall not be liable for:
- Indirect or consequential losses
- Delays beyond our control
- Loss of profits, business, or opportunities arising from product use or delivery delays
Our maximum liability shall not exceed the amount paid for the product purchased.
10. Privacy & Data Protection
We are committed to protecting your personal information.
Customer data is handled securely and in accordance with applicable UK data protection laws.
For more information, please refer to our Privacy Policy.
11. Intellectual Property
All website content, including text, images, branding, graphics, and logos, is the property of Nest Shop UK unless otherwise stated.
Unauthorized copying, reproduction, or use of website content is prohibited.
12. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes arising from the use of this website or purchase of products shall be subject to the exclusive jurisdiction of the English courts.
13. Contact Information
For customer support or enquiries, please contact:
📧 Email: orders@nestshopuk.co.uk
🌐 Website: Nest Shop UK